All feedback is reviewed by the Executive Director. If the feedback constitutes a complaint about the service standards, an attempt will be made to respond immediately. If the complainant is not satisfied with the response, the complaint will be forwarded to the Board of Directors for further review. The Board will review and respond within ten business days using the same means of communication that was used to provide the feedback. All reasonable efforts will be made to resolve the complaint.
Victim Services Niagara is authorized under the Freedom of Information and Protection of Privacy Act, sections 38(2) and 41(1)(b), to collect and use the information provided in your complaint about Victim Services Niagara's programs and services. We do this to make sure we are providing the best customer service possible. Some of the information that you provide may be your personal information. We will use this information only to review, investigate and respond to your complaint. We care about protecting your privacy. If you have any questions about the complaint process, please use the contact information provided above.
Victim Services Niagara
Niagara Regional Police Services HQ
5700 Valley Way
Niagara Falls, Ontario
Our 24-Hour Emergency Referral Line is available every day at 905-682-2626.