24/7 Response Line


very large teddy bear with Victim Services vest sits on steps of police department
Volunteer training is provided in the areas of crisis intervention and the ethics of helping, communication, domestic violence, sexual assault, safety planning, sudden death (including suicide and homicide), elder abuse, property crimes, multi-casualty occurrences, as well as the importance of self care and debriefing. The training is over 50 hours and consists of E-learning and in-house training.

Volunteer with VSN

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Victim Services Niagara (VSN) provides a unique opportunity to help others in your own community. Recruited from all walks of life, VSN volunteers are well-trained to provide care, support and listening in times of crisis and they treat the victims with whom they interact with dignity, confidentiality, respect, compassion and empathy. During their shifts, volunteer crisis responders respond to calls from emergency services personnel wherever they are needed in Niagara.

Because of the sensitive nature of the issues volunteer crisis responders are involved with, careful screening is applied in the application process. We seek mature volunteer candidates, 21 years of age and over, who are caring, compassionate, and non-judgmental.

Volunteers must:


Take an Oath of Secrecy/Confidentiality


Write an exam to evaluate understanding of the role of crisis responders


Undergo an application and Interview process


Commit to a minimum of two 12 hour shifts per month


Attend monthly information meetings


Pass a police background check


Attend workshops and trainings to further educate in pertinent issues

If you believe that you might have the special characteristics of a VSN volunteer crisis responder, please contact the VSN office for an application or complete the online application.

Apply Online

Please enable JavaScript in your browser to complete this form.
Are you at least 25 years of age?
Have you received service from VSN in the last 12 months?
Have you ever been convicted of any criminal offence for which a pardon has not been granted or issue?
Victim Services Niagara operates 24 hours per day, 7 days a week as an on-call service. The shifts are 12 hours long. When are you available? (check all that apply)
Do you drive?

Two references, other than family members, will be requested at the time of your interview. You may also fill out the Reference fields if you have references at this time.

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